What Will You Do in this Role?

• Driving impactful decisions, shaping product development strategies, streamlining project execution, and solving complex challenges through dynamic collaboration with product leads


• Developing, maintaining and improving client-facing side of a complex application, other dashboards, tooling, and related projects in the DeFi ecosystem with sharp focus on user experience - but no worries, you’ll have a strong cross-functional team of designers, Backend/Solidity engineers, and external product teams to back you up


• Focusing on overall developer experience by writing optimized and simple code that is scalable and easy to maintain


• Debugging and resolving front-end issues to deliver a smooth and reliable user experience


• Continuously iterating on code, technology, and product improvements to stay ahead of the curve


• Optimizing processes (testing, deployment) and refine workflows to enhance efficiency and foster collaboration


• Engage in user research and testing to better understand user needs and behaviors, adapting interfaces to meet their expectations

What Do You Need to Succeed in this Role?

• You have at least 3 years of experience in frontend development for various web applications


• Experience with modern web technologies such as React, Redux, Next.js, Node.js, Express.js, Postgres, Esbuild, etc.


• A dynamic and diverse job in a fast-evolving and changing industry sounds like a challenge to you, not a burden. You are open to change, can pivot on the fly and see reprioritization as a positive feature of an ecosystem characterized by constant exploration of new possibilities


• You possess a "can do" mentality. We try, fail, iterate, but always aim to move forward towards our planned goals


• You are goal-oriented with a broader vision and capable of finding new ways to achieve our objectives. You enjoy solving complex problems, or as we like to call it, you have a hacker mindset


• You can identify areas for improvement and are not afraid to point out opportunities for us to be better at what we do


• You are a self-starter who takes responsibility for improving code, processes, technology, and products


• You have strong team collaboration skills, communicate effectively, provide feedback, and function well in an environment with cross-functional and decentralized structures

What Can Give You an Additional Advantage?

• You have experience in blockchain development (ideally on Ethereum), whether through freelance/outsource projects, personal R&D, side projects, or as part of a team building blockchain solutions. Alternatively, you are an active DeFi user - or ideally, both!


• We value experience in product development - experience in building and maintaining longterm in-house products (as opposed to purely outsourcing projects) is a strong plus

If you think this position is a great opportunity for you, send your CV and a short explanation of why you'd like to join us to jobs@decenter.com

What Will You Do in this Role?

• Providing support and guidance to resolve users’ inquiries


• Onboarding new users through 1-1 chats. No hand holding, just being there to answer immediate questions


• Answering questions, providing solutions and handling potential complaints


• Communicating with users across multiple platforms, such as HelpCrunch, Discord, Telegram and Twitter


• Drafting, writing or revising user onboarding and training guides and knowledge base articles


• Communicating with our users about any changes, updates and new releases, mostly in the form of tutorials, short guides or tips&tricks, in collaboration with our community person


• Identifying underlying user experience problems and escalating them to the product team


• Participating in other user related communications, proactively seeking ways to improve the overall user experience


• Being there for follow ups from users


• Handling follow up situations with users for any extra info about the app, their positions, or underlying protocols and their parameters

What Do You Need to Succeed in this Role?

• 1+ years of experience in customer / user support roles and / or experience in community management, moderating forums, subreddits or discord servers etc.


• Great proficiency in English (since you will be working with users across the globe)


• Enthusiasm for helping people and supporting them through any relevant process


• Solution focus and great communication/negotiation skills (crypto communities have very specific tone of voice and we need someone who is comfortable using the lingo)


• Strong interest in blockchain, DeFi and web3 tech and the values they nourish (big plus beeing personal or professional experience with web3 industry)


• Knowledge on how to use platforms such as Discord, Telegram, Reddit, Twitter and other tools used to engage with our users and broader audience


• Education in Organizational Sciences, Economy, Languages or other business or social sciences


• Growth mindset - curiosity, creativity, eagerness to experiment no matter the outcome, adjust strategies based on results and eagerness to try again and again


• Love for new technologies & memes

If you think this position is a great opportunity for you, send your CV and a short explanation of why you'd like to join us to jobs@decenter.com